When a Policy is Contestable — Underwriting and Claims Issues Explored

January 27, 2010

This teleconference will appeal to both underwriting and claims areas as Contestable Claims have become a hot topic in the news, and has an impact on LTCI as we develop guidelines and manage claims. 

Guest Speakers:

  • Lori Watson - Claims Director, Genworth Financial
  • Peter Smalbach – Associate General Counsel, Genworth Financial

About Our Presenters:

~Lori Watson - Claims Director, Genworth Financial

Lori serves as Practices and Quality Assurance Leader for Genworth LTC Claims and has been with this organization for 2 2 years. Lori and her Practices team are responsible for the design, development, and dissemination of Standard Operating Policies and Procedures for LTC Claims. She and her team also assist in the design of Genworth’s long term care insurance products and the implementation of new product processes for Claims.

Responsible for the Claims Services Quality Assurance Program, Lori also leads a dedicated team of internal auditors who perform a number of different types of LTC claim audits.

Lori's passion for education allows her to be instrumental in producer LTC claims education and she conducts numerous training sessions for all sales distribution channels. She is also the current Chairperson for the LTCi industry’s Long Term Care Claims Advisory Committee.   

Holding a BA in Business Administration from the Dominican University of California, Lori lives in the San Francisco Bay Area with her husband and two sons.

~Peter Smalbach – Associate General Counsel, Genworth Financial

  • University of California at Berkeley, graduated with BA in Political Science.
  • 1982 New York University School of Law, graduated with JD in 1986.
  • Private law practice with major law firms in San Francisco emphasizing insurance litigation from 1986-2004.
  • Since 2004, Associate General Counsel for Genworth Financial, emphasizing long term care claims.