7:30 AM - 8:30 AM

LTCIF Registration

7:30 AM - 8:30 AM

Breakfast

8:30 AM - 8:45 AM

President's Welcome

8:45 AM - 10:00 AM

Keynote | Kim McRae opens LTCIF with an inspiring and practical discussion on empowering families, promoting quality care, and redefining the insurer's role in supporting those who rely on long-term care services.

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Speaker:

Kim McRae is a nationally recognized advocate, educator, and thought leader in aging and long-term care. As co-founder of the Culture Change Network of Georgia, she has helped advance person-centered care practices that empower older adults, support family caregivers, and improve quality across the aging services continuum. Drawing on more than 20 years of experience—and her own journey as a family caregiver—Kim is a passionate voice for improving dementia care, caregiver support, and the long-term care experience.

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In her keynote presentation, Kim will explore how insurers can play a critical role in helping insureds and their families identify, evaluate, and select quality caregivers and care providers. As the long-term care landscape continues to evolve, Kim will challenge attendees to think beyond traditional claims administration and consider how the industry can help families achieve better care experiences and outcomes through education, advocacy, and proactive support.

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10:00 AM - 11:00 AM

Session 2 | Wellness Beyond Benefits: Enhancing the LTC Claims Experience

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As long-term care claims grow more complex, carriers can support policyholders and families in ways that go beyond benefit payments. This session explores how wellness-informed claims practices — such as proactive communication, caregiver support, benefit education, and non-clinical resource coordination. We will also discuss claims and administrative teams can appropriately identify early signs of instability, provide clear benefit education, encourage helpful next steps, and connect families to non-clinical support resources without crossing into treatment recommendations or clinical decision-making.

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Speakers:

• Brittany McKee - RGA

• Jennifer Luebke – Thrivent

• Sarah Dvorak - Homethrive

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11:00 AM - 11:15 AM

Morning Break

11:15 AM - 12:30 PM

Session 3 | Deposition Bootcamp 2.0

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Deposition Bootcamp 2.0 offers a practical, behind-the-scenes look at how underwriting, claims, and SIU files may be examined in deposition. Join us for an engaging role-playing session designed for insurance professionals who may manage, review, or testify about claim files and investigations. Through scripted mini depositions of key insurance witnesses, this interactive session will highlight how everyday decisions, documentation practices, investigative activity, and communications can become pivotal issues in litigation. Our panel of highly experienced, industry-recognized attorneys and insurance professionals will explore deposition preparation, plaintiff and defense strategies, and real-world considerations — with actionable takeaways to help attendees better understand what matters before a file ever reaches the deposition room.

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Speakers:

• Jane Menin Bagley, Esquire – Fuzion

• Stephen Buccola – Fuzion 

• Melissa Cowan – Burke, Williams, & Sorensen, LLP

• Norman Seeman – LifeCare Assurance

• Meg Sarkesian – CNA

• Tammy Manente - Prudential

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12:30 PM - 1:45 PM

Lunch Break

1:45 PM - 2:45 PM

Session 4 | Provider Fraud - Risks, Trends, and Enforcement Insights

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This presentation will focus on how and when a state Medicaid Fraud Control Unit may become involved in fraud investigations and prosecutions in the long-term care industry. The topics covered will include a description of common fraud schemes, a high-level overview of the various enforcement mechanisms available, and key factors to consider in assessing intent and culpability for both individual and entity actors.

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Speaker:

• Jim Mooney – Deputy Attorney General, Georgia Attorney General’s Office, Medicaid Fraud 
  and Patient Protection Division

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2:45 PM - 3:00 PM

Afternoon Break

3:00 PM - 4:00 PM

Session 5 | The Gray Zone: When Medical Records Don't Tell the Full Story

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Medical records are often viewed as the foundation for underwriting and claims decisions, but what happens when the documentation is incomplete, inconsistent, or fails to capture the full picture? Join our panel of experienced medical directors as they explore the challenges of evaluating cases where the facts are not always clear and the answers are rarely black and white.

Whether you work in underwriting, claims, care management, or risk assessment, this session will provide practical insights into identifying red flags, asking the right questions, and navigating uncertainty when medical records don't tell the whole story.

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Moderator:

• Joline Ballard, RGA
   

Speakers:

• Jack Nuschke, MD

• Brent Varnadoe, MD - illumifin

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4:00 PM - 5:00 PM

Session 6 | Innovating the LTC Claims Journey: Faster Decisions, Smarter Processes, Better Client Experiences

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This panel will explore how long-term care claims organizations are using innovation to modernize the claims experience and reduce the time it takes to move from intake to decision. Panelists will discuss how companies are rethinking legacy workflows, simplifying documentation requirements, improving upfront claim readiness, and applying digital tools, automation, data analytics, and smarter triage to reduce delays. The conversation will also highlight how claims teams are balancing speed with accuracy, compliance, empathy, and the human touch that remains critical in long-term care. Attendees will leave with practical insights into what companies are doing today—and what they are exploring next—to create faster, clearer, and more client-centered claims outcomes.

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Speakers:

•  Anna Anderson – Continental General
•  Joan Stear – Wilton Re
•  Doug Van Well - illumifin

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6:30 PM - 7:30 PM

LTCIF Reception

7:30 PM - 9:30 PM

LTCIF Dinner